Our services: We provide cleaning services for residential and commercial properties. We will clean to the best of our abilities, but we do not guarantee the removal of all dirt, stains, or odors.
Scheduling: We will schedule our services based on the availability of our staff and the needs of our clients. We will make every effort to accommodate requested dates and times, but we cannot guarantee specific scheduling requests.
Payment: Payment is due upon completion of services. We accept cash, check, and credit card payments. A service fee will be added to all credit card payments. If a check is returned for insufficient funds, a fee of __$25__ will be added to the balance due.
Accounts: 30 days past due, subject to a $35 late fee.
Return check fee - $25.00
Cancellation policy: Please note that if service is canceled with less than 48 hours' notice, a cancellation/lockout fee equal to half the service price may be charged.
On the day of service, if we are unable to access the home upon arrival, or are turned away at the door, a cancellation/lockout fee equal to the entire service price will be charged.
In regards to customers canceling multiple times, considerably after the second consecutive cancellation, we must revert their price to a first-time visit price or opt to receive a top to bottom service to restart their service cycle.
Liability: We will not be held liable for any damages to property, including but not limited to, furniture, carpets, walls, flooring, or personal items. We will not be held liable for any injuries sustained by clients or their guests while our staff is on the premises.
Access: The client is responsible for providing safe and appropriate access to the property for our staff. This includes, but is not limited to, providing keys, security codes, or access to common areas.
Additional services: Additional services, such as deep cleaning, window washing, and carpet cleaning, can be requested at an additional cost. These services will be scheduled and priced separately.
Satisfaction guarantee: We guarantee that you will be satisfied with our services. If you are not satisfied, please contact us within 24 hours of the service and we will make every effort to rectify the situation.
By using our services, you agree to these terms and conditions.
If you are dissatisfied for any reason, please call us within 24 hours of your clean and we will return as soon as possible (within 1 regular business day) to re-clean the problem area until you are satisfied. We appreciate the opportunity to make things right.
Rely on Misty Clean
to get the job done right.
We are offering more convenient ways to pay! Pay with Zelle and avoid the credit card fee!
If you pay with credit card there will be a processing fee. Use a debit card in order to avoid fees!
Pay with Converge
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Consecutive cancelling of scheduled services will revert prices to a “first time visit.” Please read our Terms and Conditions for more information.
If you want to work with us, download the application form and send it to info@mistyclean.com. We will contact you after reviewing your information.
Your information will be handled in accordance with our data storage and processing policies. Please read our Terms and Conditions for more information.
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